Contact Us
Here for every chapter of your NOORI journey.
Have a question about your order, a product, or anything else? Reach out — we read every message.
Get in Touch
Email us at nooriofficial2026@gmail.com or message us on Instagram @_nooriofficial.
Our customer service hours are Monday to Friday, 09:00 – 18:00 (CET). We respond in English and will try to assist in other languages where possible.
Response Times
We aim to respond to all enquiries within 2 business days. During peak periods like sales events or holidays, response times may be slightly longer.
Thank you for your patience — every message gets a personal reply.
Order Enquiries
When contacting us about an existing order, please include your order number and the email address used at checkout.
This helps us locate your order and assist you as quickly as possible.
Complaints
If you are not satisfied with our response or the handling of your order, you may submit a formal complaint by emailing us at nooriofficial2026@gmail.com with the subject line "Formal Complaint". We will acknowledge your complaint within 5 business days and work toward a resolution.