Terms of service

Last updated: 8 July 2026

1. Who We Are

NOORI is a minimalist jewelry brand operating the online store at nooriofficial.com (the "Site"). You can reach us any time by email at nooriofficial2026@gmail.com or on Instagram @_nooriofficial.

2. Acceptance of These Terms

By browsing the Site or placing an order, you agree to these Terms of Service. If you do not agree with them, please do not use the Site.

Nothing in these terms limits or excludes any statutory rights you have as a consumer, including your rights under EU consumer protection law. If any provision of these terms conflicts with mandatory consumer law, the law prevails.

3. Our Products

We only sell pieces we have carefully designed and checked for quality. We do our best to display each piece accurately, but colors may vary slightly depending on your screen, and small variations can occur between individual pieces. These variations are not defects.

All products are subject to availability. We may discontinue or modify products at any time without notice.

4. Prices & Payment

All prices are shown in euros (EUR) and include VAT where applicable. Shipping costs, if any, are shown separately at checkout before you confirm your order.

Payments are processed securely through the payment providers offered at checkout. We never see or store your full card details.

Despite our care, a product may occasionally be listed at an obviously incorrect price. If we discover such an error before your order is dispatched, we will contact you to reconfirm the order at the correct price or cancel it with a full refund.

5. Orders

When you place an order, you will receive an order confirmation by email. We reserve the right to refuse or cancel an order — for example in the case of suspected fraud, a pricing or stock error, or an incomplete delivery address. If we cancel an order that you have already paid for, you will receive a full refund.

6. Shipping & Delivery

We deliver to the addresses and regions offered at checkout. Delivery times shown on the Site are estimates, not guarantees; we will keep you informed if your order is significantly delayed.

The risk of loss or damage passes to you when you (or a person you have designated) physically receive the goods. Ownership of the products passes to you once we have received full payment.

Please make sure your delivery address is complete and correct. If a package is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange reshipment.

7. Right of Withdrawal & Returns

You have the statutory right to cancel your order within 14 days of receiving it, for any reason and without justification. Returned items must be unworn, undamaged, and in their original packaging.

For health and hygiene reasons, earrings can only be returned unopened, in their sealed original packaging. Once the hygiene seal is broken, earrings cannot be returned.

The full conditions and step-by-step instructions can be found in our Returns Policy, which forms part of these terms.

8. Faulty Items & Legal Guarantee

All of our products are covered by the legal guarantee of conformity under EU law: they must match their description and be of satisfactory quality. If you receive a faulty or incorrect item, contact us at nooriofficial2026@gmail.com within 30 days of receipt and we will arrange a replacement or a full refund at no cost to you, including return shipping.

9. Product Care

Jewelry is delicate by nature. To keep your pieces beautiful, please follow our Jewelry Care guide. Damage resulting from normal wear and tear, or from improper use or storage — such as contact with water, perfume, or chemicals — is not a defect and is not covered by the guarantee.

10. Intellectual Property

All content on the Site — including the NOORI name, logo, product designs, photography, and text — is owned by or licensed to NOORI. You may not copy, reproduce, or use it for commercial purposes without our prior written permission.

11. Limitation of Liability

To the extent permitted by law, NOORI is not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for that order. Nothing in these terms excludes or limits liability that cannot be excluded under applicable law.

12. Privacy

We handle your personal data with care and only as described in our Privacy Policy.

13. Changes to These Terms

We may update these terms from time to time. The version published on the Site at the moment you place your order applies to that order.

14. Governing Law & Disputes

These terms are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection rules of your country of residence. If you have a complaint, please contact us first at nooriofficial2026@gmail.com — we will always try to resolve it together before anything else.

15. Contact

NOORI
Email: nooriofficial2026@gmail.com
Instagram: @_nooriofficial